Privacy policy

Effective Date: 21/05/2025

At CHYL WORLDWIDE OÜ ("we", "our", "us"), your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.getyourplug.com or interact with us.

1. Who is responsible for your data?

CHYL WORLDWIDE OÜ
Registration number: 16929962
VAT: EE102711763
Address: E. Vilde tee 90-195, 12914, Harju maakond, Tallinn, Estonia
Email: contact@getyourplug.com

2. What personal data we collect

We collect the following categories of data:

  • Identification data: name, email, phone number, shipping address, billing address.

  • Order data: products ordered, order history, payment status.

  • Payment information: processed securely through third-party providers (we do not store credit card details).

  • Usage data: IP address, device type, browser, pages visited, interactions, etc.

  • Cookies and trackers: for analytics, marketing, and user experience.

3. Why we collect your data

We collect and process your data for the following reasons:

  • To process and deliver your orders

  • To provide customer support

  • To send transactional emails (order confirmations, shipping updates, etc.)

  • To personalize your shopping experience

  • To comply with legal obligations (e.g., tax and accounting)

  • For marketing purposes (with your consent)

4. Legal basis for processing (GDPR)

We process your data lawfully, based on:

  • Contractual necessity – to fulfill your order

  • Consent – for marketing and cookies

  • Legal obligations – accounting, tax, fraud prevention

  • Legitimate interest – to improve our website and services

5. Data sharing

We may share your personal data with trusted third parties:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers and logistics partners

  • Email service providers (e.g., Klaviyo, Mailchimp)

  • Analytics and marketing tools (e.g., Google Analytics, Meta Pixel)

All third parties are GDPR-compliant and only process data according to our instructions.

6. Your rights under GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Object to or restrict data processing

  • Request data portability

  • File a complaint with a supervisory authority

To exercise your rights, email us at: contact@getyourplug.com

7. Data retention

We retain your data only as long as necessary:

  • For fulfilling the purposes described above

  • To comply with legal obligations

  • To defend against legal claims

8. Cookies

We use cookies to improve your experience and measure site performance. You can manage or disable cookies via your browser settings. For more details, please refer to our [Cookie Policy].

9. International transfers

As we operate globally, your data may be processed outside the European Economic Area. We ensure that such transfers are secured under GDPR-compliant safeguards (e.g., Standard Contractual Clauses).

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

CHYL WORLDWIDE OÜ
Email: contact@getyourplug.com
WhatsApp: +32 472 37 22 32